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human-centred design

There are 16 items in this category.

'The evolution of our Australian Public Service'

Parliament House in Canberra
Australia

It’s not every day that a recently-elected prime Minister uses the pulpit of the Institute of Public Administration Australia to send an explicit message to the Australian Public Service. But that’s precisely what Scott Morrison did recently.

It was a speech that will gladden the hearts of some in the APS, perhaps fanning uncertainty in others. The Prime Minister’s stated intention? 

“To show the way forward for the evolution of our public service”

An inclusive approach to placenaming in Victoria

Aboriginal people across Victoria were part of creating the Our Languages Matter project
Australia

A human-centred design approach can help tackle climate change...

The Just Transition Summit
New Zealand

Humanity-centred design has a big contribution to make to Climate Action—but will leaders and change-makers act to harness the benefit of this approach?

Climate change is a global challenge in need of global solutions but action must also be driven at a local and national level. In New Zealand recently, we have seen a flurry of activity as our national government seeks to focus attention on how we might transition to a low carbon economy and society.

A successful quit-smoking program for young Māori women

ThinkPlace New Zealand's quit-smoking project for young Māori women
New Zealand

Towards a model of planet-centred design?

Polar bears are at risk of climate change. Is human-centred design the best method for dealing with such a threat?
New Zealand

ThinkPlace practices human-centred design. We call ourselves human-centred designers. And we have long believed that this is the best way to design for maximum impact and for positive change in the world.

Human-centred design means using tools and methods to understand the needs of the people we design with and for. It means we go to great lengths to ensure that voices of people throughout the system are heard and included as we design better futures – including services, models and systems.

Recognition for a bold plan to rethink global humanitarianism...

A refugee boy
United States

ThinkPlace has won a major award from the Boston-based Design Management Institute for an ambitious project that uses design thinking to reimagine the global humanitarian system.

The Design Value Award, shared with client the Overseas Development Institute, was presented at a ceremony in Boston. Design Value Awards, recognise teams who have delivered significant value through design or design management practices.

Too many researchers are asking the wrong questions. (Here's how not to.)

Question mark post-it note
United States

It’s the sinking sensation of the silence that never ends.

As a researcher you know you are struggling. Your pre-agreed, pre-formulated, pre-written questions are landing on your subject’s nose like a heavyweight’s punches.

Designed to elicit conversation, provoke reflection and stimulate creative thinking they are having the opposite effect. Your subject looks dazed. His shoulders shrug.

What Australia's embattled banks can learn from a chocolate bar...

Piggy bank under water
Australia

“Bank the way you want.”

“Our focus is on improving customer experience and building trust.”

When you surf the websites of Australia’s largest financial institutions the picture is of an industry obsessed with putting customers first.

Take, for example, the investment specialists who list their top priority for 2018 as: “Continuing the customer-centred transformation of our business.”

That’s AMP.

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